One of the major rules of marketing is to keep in touch with your existing clients, keep them aware of your existence, inform them of any changes to the service or products that you offer, and more importantly the benefits that you can offer them, especially during a recession.
The main mistakes made by many businesses during hard times, is to cut back on marketing. It’s usually one of the first areas to have budgets reduced, this is not only the wrong thing to do, it is also very dangerous.
If you decide to cut back, or even stop your promotional activities, your clients or customers could be left wide open to approaches from a more pro-active competitor.
How difficult is it to pick up the phone and contact your clients? Find out how their business is doing, is there any way you can help? Show some concern (after all if their business fails, you lose a client), offer ideas, e-mail articles that can assist them, and, if you can, offer them some sort of ‘special deal’… buy now pay later… a discount for bulk purchase… even an offer of free storage and delivery. There are lots of ways that you can make a positive impression to build and strengthen your customer loyalty.
More importantly, these special deals don’t need to cost you a lot of money, utilise what you already have and adapt to meet your clients needs. A little help and assistance now, especially in these hard times, will surely create more business for you in the long run.